Refund Policy for Racure Healthcare Pvt. Ltd. India
1. Refund Eligibility:
– Refund requests can only be made within 24 hours of payment.
– After the 24-hour period, no refund requests will be accepted.
2. Refund Process:
– To initiate a refund, please contact our customer support team within the specified time frame.
– Refunds will be processed within 5-7 working days, depending on the processing time of your financial institution.
3. Payment Methods:
– We accept payments via Credit Card, Debit Card, PayPal, and UPI (for Indian patients only).
4. Terms and Conditions:
– Refunds will only be issued for payments made directly to our platform.
– Payments made directly to hospitals, doctors, or clinics are not eligible for refunds through our platform.
– Any additional costs incurred during the treatment process, such as medical expenses, accommodation, or transportation, are the sole responsibility of the patient and are not refundable through our platform.
5. Customer Satisfaction Guarantee:
– We are committed to ensuring your satisfaction with our services. If you have any concerns or issues regarding your experience, please don’t hesitate to contact us, and we will do our best to address them promptly.
6. International Payment Gateway:
– Our platform uses a secure international payment gateway to facilitate transactions, ensuring the safety and confidentiality of your financial information.
Contact Us:
– If you have any questions or require further assistance regarding our refund policy, please feel free to contact our customer support team.