We appreciate your confidence in us and understand the importance of secure data and information privacy. This Privacy Statement explains how Racure Healthcare Pvt. Ltd. Private Limited and its affiliates (collectively “Racure Healthcare Pvt. Ltd., we, our, us“) collect, use, share, protect, or otherwise process your personal information via the Racure Healthcare Pvt. Ltd. website https://www.racure healthcare.com. While you can browse certain sections of the Platform without registering with us, please keep in mind that we do not offer any products through this Platform in India. Your personal information will be primarily stored and processed in India, which may have data protection laws that differ from those in the country in which you reside.
By visiting this Platform, providing your information, or using any of the Platform’s medical services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable medical service terms and conditions, and agree to be governed by Indian laws, including but not limited to data protection and privacy laws. Please do not use or access our Platform if you do not agree.
Collection of Information
When you use a Service, we may collect the following types of information:
You provide us with information. We may collect some or all of the following types of information when you register with a Service, subscribe to our alerts, or contact us directly for certain Services or activities:
- Contact information, including your full name, email address, phone number, and address;
- Password and username;
- Personal health information, such as your diagnosis, previous treatments, overall health, and health insurance;
- and doctor evaluations
- Any additional information you provide us.
We may combine this information with other information we have about you.
We collect information automatically. When you use our Services, we may automatically collect information such as your computer’s Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages visited before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information. When you use our Services, we may also collect certain location information, such as your mobile device’s GPS signal or information about nearby WiFi access points and cell towers.
We may also collect technical data in order to address and resolve technical issues and improve our Services. You may be able to control the collection of this technical data through your device or browser settings. By using the Services, you agree that we or anyone acting on our behalf may collect this technical data.
Third-party service information. If you access the Services through an advertisement on a third-party website, application, or other services (a “Third-Party Service“), we may receive information about you or that advertisement from the owner of the Third-Party Service.
We obtain information from your healthcare providers and other sources. We may collect medical records from your past, current, and future healthcare providers in connection with Services that involve medical treatment. This information may include your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories, any family history of illness, and records of phone calls and emails related to your illness.
We may also get information about you from other places, such as third-party services and organizations. We may combine first-party data from us, such as your email address or name, with third-party data from other sources in order to contact you (e.g. through direct mail). For example, if you use the Services to access third-party services like Facebook, Google, or Twitter to log in to the Services or share information about your experience with the Services with others, we may collect information from these third-party services.
Cookies
On certain pages of the Platform, we use data collection devices such as “cookies” to help analyse web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files that are placed on your hard drive to help us provide our services. Cookies do not contain any personal information about you. Certain features are only available when a “cookie” is used. Cookies are also used to make it possible for you to enter your password less frequently during a session. Cookies can also assist us in providing information tailored to your preferences. The majority of cookies are “session cookies,” which are automatically deleted from your hard drive at the end of a session. You are always free to decline or delete our invitation.
You can always decline/delete our cookies if your browser allows, but you may be unable to use certain features of the Platform and may be required to re-enter your personal information more frequently during a session as a result. Furthermore, you may encounter “cookies” or other similar devices placed by third parties on certain pages of the Platform. We have no control over third-party cookie use. For marketing and analytical purposes, we use cookies from third-party partners such as Google Analytics. Google Analytics assists us in understanding how our customers interact with the site. More information about how Google uses your Personal Information can be found at https://www.google.com/intl/en/policies/privacy/
Security
we use security measures to protect Protected Health Information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. We employ measures to safeguard other data from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. It is important to understand that no data storage system or data transmission over the Internet or any other public network can be guaranteed to be completely secure.
By adjusting your web browser settings, you may be able to refuse or disable cookies. Please keep in mind that refusing or disabling Local Shared Objects and similar technologies may necessitate additional steps. Local Shared Objects, for example, can be managed using the instructions on Adobe’s Setting Manager page. If you refuse, disable, or delete these technologies, you may lose access to some of the Service’s functionality.
We do not disclose Protected Health Information to third parties for the purpose of direct marketing.
Third-party Content and Links
Some of the Services may contain links to third-party content that we do not control. We are not responsible for these third parties privacy practices, and their information practices are not covered by this Privacy Policy.
Your Rights
You have the right to have any insufficient, incomplete, or incorrect personal data corrected (that is, rectified). You have the right to request access to your personal data as well (including receiving a copy thereof). If we ever process your personal data on the lawful basis of your consent, you have the right to withdraw consent at any time without affecting the lawfulness of the processing prior to its withdrawal. Furthermore, under certain conditions, you have the right to have your personal data erased.
If you believe that the processing of your personal data violates applicable law, you have the right to file a complaint with the supervisory authority of your habitual residence, place of employment, or alleged infringement. If you want to exercise any of your rights in relation to your personal data processed by this website or the platform, please contact us. Please contact us if you require any additional information.
Changes to the Privacy Policy
This Privacy Policy may be updated from time to time. When we update the Privacy Policy, we will change the “Effective Date” and post the new Privacy Policy. To stay informed of our privacy practices, we recommend that you review the Privacy Policy each time you visit the Services.
Disclaimer:
Please note that the listing of hospitals and doctors on our website does not necessarily imply any official association or partnership between Racure Healthcare Pvt. Ltd. and the listed hospitals or doctors. Our primary objective is to provide accurate and relevant information to patients seeking treatment options. Racure Healthcare Pvt. Ltd. aims to help patients make informed decisions by offering comprehensive details about various healthcare providers.